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Hospitals in Greater Glasgow and Clyde
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Institute of Neurological Sciences, Queen Elizabeth University Hospital, Glasgow
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What to do if you can’t make your admission date
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What to bring with you
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Arrival
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Information
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Meals
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Keeping in touch
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Comments and Suggestions
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Arrangements for discharge
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Further visits
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Travel costs
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Guidelines for visitors
1. Hospitals in Greater Glasgow and Clyde
Patients with neurological disorders requiring emergency and non-emergency inpatient care may be admitted to one of several hospitals in Greater Glasgow and Clyde depending upon where they reside. Hospitals offering inpatient care include: Gartnavel General Hospital, Glasgow Royal Infirmary and Queen Elizabeth University Hospital in Glasgow, Vale of Leven Hospital in Alexandria, Royal Alexandra Hospital in Paisley and Inverclyde Royal Infirmary in Greenock.
2. The Institute of Neurological Sciences, Queen Elizabeth University Hospital, Glasgow
At times, some patients with neurological disorders may require emergency or non-emergency admission to the Department of Neurology at the Institute of Neurological Sciences, Queen Elizabeth University Hospital, Glasgow for inpatient care or assessment.
The inpatient wards include:
Ward 67 – Acute Neurology Ward
Ward 53 – Neurology Day Ward at the Langlands Building
Video Telemetry Unit – at Ward 53, Langlands Building
Ward 61 – high dependency unit
Ward 62 – neuro-intensive care unit
Visiting times are:
Ward 67: 15:00 – 16:30 and 18:30 – 20:00
Ward 53: 14:30 – 16:30 and 18:30 – 20:00
Please click on this link for directions to the hospital:
How to find us – map
3. What to do if you can’t make your Admission Date
If you are no longer able to make your admission date, please phone the ward on the phone number on your letter or appointment card so that we can re-arrange the date for you.
4. What to bring with you
It is important that you bring ALL medication that you are currently taking. The following list contains additional items that you should bring with you:
Any medication you are taking
Your admission letter
Toiletries and towel
Nightdress / pyjamas
Bed jacket / cardigan
Dressing gown and slippers
Reading material or other items to help occupy yourself during your stay.
Bedside storage space is limited so if possible please arrange for someone to take your clothes away after admission.
Please do not bring any alcohol or illegal substances, as we do not permit their consumption.
Please do not bring large quantities of money, valuables or personal effects with you. The hospital does not accept any responsibility for loss of, or damage to, personal effects unless handed in for safekeeping.
You may require a minimal amount of money for telephone calls, newspapers, etc.
If you do bring valuables, they may be deposited for safekeeping. Please ask the Sister or Nurse-in-Charge to arrange this.
We will arrange for the return of the items as part of your discharge arrangements.
Please note we will normally return any cash deposited in the form of a cheque.
Small amounts of money can be withdrawn during office hours without notice, but we need 24 hours notice for amounts over £20.
5. Arrival
Please report to the area stated in your admission letter and hand it to the receptionist. Staff will confirm your details. They may also ask about your ethnic group, religion or spiritual belief. All information you give is confidential and protected by the Data Protection Act. This means we can only use the information with your agreement.
You have a right to decide whether or not you wish to participate in student teaching or medical research. You should be asked about this before your consultation.
Please ash your hands with the gel available before entering the ward. At your ward, a member of staff will welcome you, issue you with a personal identity bracelet which should be worn at all times during your stay. They will ask about the following:
Any medicines you are taking
Any recent infections
Any valuables in your possession
Any problems with eyesight or speech
Any problems with mobility – specialised equipment can be made available.
When you are in hospital the staff will aim to do their best to help and support you. It is the policy of the hospital to provide care that meets your physical, psychological, spiritual, cultural and social needs. The staff may ask you some questions to help them be aware of your needs. If you have any special requirements please tell them as soon as possible. Here are some ways in which the hospital might meet your needs:
An interpreting service for patients who do not speak English.
Food which conforms to religious and cultural requirements.
Books and audiocassettes from our patient library.
Hospital Chaplains to help you to talk about any concerns or worries you may have.
Assistance in arranging visits including visits from your church / faith community.
Chaplaincy Centre Quiet Rooms for use by visitors and patients who seek some peace.
At any time during your stay in hospital you may request any of these services by asking the nursing staff.
Remember: staff are here to support you in every way possible.
6. Information
If you or your relatives wish to discuss any aspect of your care or treatment with your doctor, please arrange an appointment via the Sister or Nurse-in- Charge.
We will require to obtain your consent for any treatment or operation.
You have a right to access your Health Records. The Sister or Nurse-in-Charge will advise you of what to do.
You have a right to a second opinion. If you feel this is necessary please ask the consultant in charge of your care.
If you require a Medical Certificate you can obtain one from the Sister or Nurse-in-Charge.
Courtesy to Staff
Abusive or violent behaviour will not be tolerated and the hospital will consider prosecuting any person whose behaviour is unacceptable.
Confidentiality of Health Information
All staff are legally bound by a Confidentiality Code of Practice regardingHealth Information recorded about you. If you wish to know more about confidentiality and health information then a guidance leaflet is available.
Fire and security
The fire alarm is tested regularly. If you discover smoke or a fire, please inform a member of staff immediately. In the event of a fire the Nursing staff will advise you what to do. As part of security, access to buildings after 10.00pm can only be made through controlled entrances.
No Smoking
The hospital operates a No Smoking Policy. You are not permitted to smoke in any NHS building, entrance, grounds or car park. If you are coming into hospital and would like to stop smoking while an in-patient, please speak to the Nursing staff about the “In-patient Stop Smoking Service”.
Social Workers
Social Workers are available if required.
7. Meals
Breakfast, lunch and evening meals may be selected from a daily menu. The hospital operates a Food and Health Policy. Its aim is to increase awareness of the relationship between food and health, and to promote healthy eating habits. The hospital also provides menus for those on special diets or those who require something different because of their religion or culture (example, halal food). For more information please ask your nurse.
8. Keeping in touch
By post
Ward staff will post stamped letters. Family and friends may write to you, but please ask them to write your full name and ward number clearly on the envelope.
By telephone
Every ward has its own pay phone. Use of mobile telephones is not permitted as they may cause interference to medical equipment. All mobile phones must be handed to the ward staff with other valuables for safekeeping.
Calls to the hospital should be kept to a minimum, and be made by only one relative or friend who can then inform other members of your family or friends of your progress.
9. Comments and Suggestions
We welcome comments and suggestions about any aspects of your stay.
If you wish to complain then a guidance leaflet is available from all wards.
10. Arrangements for Discharge
We will consult you and fully inform you about all arrangements made for your discharge from hospital.
A leaflet about Discharge is available from the wards.
Domestic arrangements will be discussed with you in order to assess whether you require home support following your discharge.
Travel Arrangements – If you wish, the nursing staff will notify your relatives or friends to make the necessary arrangements, or you can do this yourself. If we consider an Ambulance is necessary then we will arrange this.
Medical Arrangements – if you are to be discharged on medication you will receive 7 days supply. You will also receive a letter for yourself and your GP detailing your prescription and other aspects of your treatment and discharge plan. Further details of your treatment will be sent to your GP within 7 days or as soon as test results are known.
11. Further visits
If you require an outpatient visit you will receive an appointment by post or before you are discharged.
12. Travel costs
All patients travelling from the Highlands and Islands are entitled to claim some or all of their public transport costs of travel.
The following only applies to patients on Family Credit, Income Support or Low Income.
Patients are required to bring proof of entitlement, e.g. a letter confirming entitlement to benefit, HC2 certificate, NHS Tax Credit Exemption Card, Asylum
Registration Card (ARC).
Bus or train tickets will be required as evidence.
We can reimburse the cost of petrol for patients using their car.
In some cases the travelling costs of an escort can be claimed.
Taxi fares will not be reimbursed.
Please ask your nurse for further information.
13. Guidelines for visitors
Visitors should follow these guidelines:
On arrival at ward level all visitors should wash their hands with the gel located at the entrance to the ward. This is applied by squirting a little gel onto the hands, massaging it in like hand cream and allowing it to air dry naturally.
Only 2 visitors per bed at any one time
Children must be accompanied by an adult and be supervised at all times.
Babies should only be brought at the discretion of the Parents and Nursing Staff
Respect the privacy of patients and families
Keep noise to a minimum
No smoking within hospital buildings and grounds.
Visitors should not visit if suffering from colds, ’flu’ or other infectious conditions. If you are uncertain, please ask a member of nursing staff for advice
Refrain from bringing food to the ward. If this cannot be avoided, arrange this with Sister or Nurse-in-Charge before hand
Visits outside normal hours are possible by arrangement with the Sister or Nurse-in-Charge
Animals are not permitted within the hospital, except for guide dogs.
Visiting times are:
Ward 67: 15:00 – 16:30 and 18:30 – 20:00
Ward 68: 14:30 – 16:30 and 18:30 – 20:00